Verbal Judo is a powerful tool that can help you to communicate effectively and defuse potentially volatile situations. However, it’s important to understand that there are certain dos and don’ts that should be followed when using this technique. In this article, we’ll take a closer look at the dos and don’ts of Verbal Judo, so you can use this skill to its fullest potential.
DO listen actively. Active listening means giving your full attention to the other person and trying to understand their perspective. This can help you to defuse the situation and prevent it from escalating.
DON’T interrupt or talk over the other person. Interrupting or talking over someone can be seen as disrespectful and can escalate the situation. It’s important to let the other person speak their mind and then respond in a calm and respectful manner.
DO use empathy. Empathy means understanding and sharing the feelings of another person. By showing empathy, you can build rapport with the other person and help them to feel heard and understood.
DON’T be judgmental. Judging the other person can cause them to become defensive and may escalate the situation. Instead, try to remain non-judgmental and focus on finding a solution that works for everyone.
DO use open-ended questions. Open-ended questions encourage the other person to share more information and can help to defuse the situation. Instead of asking closed-ended questions that can be answered with a simple “yes” or “no,” ask questions that require a more detailed response.
DON’T use leading questions. Leading questions can be seen as manipulative and can escalate the situation. It’s important to ask neutral questions that don’t suggest a particular answer.
DO use positive language. Positive language can help to defuse a tense situation and can help the other person to feel more at ease. Use language that is respectful and non-threatening.
DON’T use negative language. Negative language can escalate the situation and may cause the other person to become defensive. Avoid using language that is insulting or confrontational.
DO acknowledge the other person’s feelings. Acknowledging the other person’s feelings can help them to feel heard and understood. It can also help to defuse the situation and prevent it from escalating.
DON’T dismiss the other person’s feelings. Dismissing the other person’s feelings can cause them to become defensive and may escalate the situation. It’s important to acknowledge their feelings and try to find a solution that works for everyone.
Verbal Judo can be an effective tool for communication and conflict resolution when used correctly. By following these dos and don’ts, you can use this skill to defuse potentially volatile situations and build stronger relationships with those around you. Remember to listen actively, use empathy, ask open-ended questions, and use positive language to create a positive and productive dialogue.